Privacy Policy

At France Awaits Travel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel planning services.

1. Information We Collect

Personal Information

When you engage our travel planning services, we may collect the following information:

• Contact Information: Name, email address, phone number, and mailing address
• Travel Details: Travel dates, destination preferences, accommodation requirements, dietary restrictions, and special requests
• Passport Information: Passport numbers, expiration dates, and nationality (required for certain bookings)
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Travel Companion Information: Names and details of other travelers in your party
• Health Information: Accessibility needs, allergies, or medical conditions relevant to travel planning

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

2. How We Use Your Information

We use the information we collect to:

• Plan Your Trip: Create customized itineraries, make reservations at hotels, restaurants, and attractions, and arrange transportation
• Communicate With You: Send trip confirmations, travel documents, updates, and respond to your inquiries
• Process Payments: Handle deposits, final payments, and refunds
• Coordinate With Vendors: Share necessary information with hotels, tour operators, restaurants, and transportation providers in France
• Improve Our Services: Analyze how clients use our services to enhance our offerings
• Legal Compliance: Meet legal obligations and protect our rights

3. Information Sharing

We share your personal information only as necessary to provide our services:

Travel Vendors and Partners

To complete your bookings, we share relevant information with:

• Hotels and accommodation providers
• Airlines and transportation companies
• Tour operators and local guides
• Restaurants (for reservations and dietary requirements)
• Travel insurance providers
• River cruise companies (for pre/post cruise arrangements)

Service Providers

We work with trusted service providers who assist us with:

• Payment processing
• Email communications
• Website hosting and maintenance
• Customer relationship management

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As a travel planning service specializing in France, your information may be transferred to and processed in countries within the European Union. These transfers are necessary to fulfill our services, including making reservations and coordinating with local vendors.

We ensure that any international transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Secure, encrypted connections for data transmission
• Secure storage of sensitive documents
• Limited access to personal information on a need-to-know basis
• Regular review of our security practices

While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain records for tax and accounting purposes

Travel records are typically retained for 7 years after your trip for legal and accounting purposes. You may request deletion of your data subject to these retention requirements.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Portability: Request transfer of your data in a portable format
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at tamar@franceawaitstravel.com

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These help us understand how visitors use our site and improve our services. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites, including hotels, airlines, and travel resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to children under 18. While we plan family travel including trips with children, all bookings and communications are conducted with adult guardians. We do not knowingly collect information directly from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: